Store Policy
Policies, as of July 2020.
Customer Care
At Aegis Scarves, we like to take a very personal and one-on-one approach to our customers. A FAQ is provided where some of our most popular inquiries are answered in advance for your convenience. However, as we realize there are many unique and nuanced inquiries not answered in our FAQ, we have provided a live chat, where a customer service representative would be delighted to help any time between 11AM-12AM, Monday to Friday. As well, you are welcome to call our founder directly at 1-647-809-1550 to discuss products, orders, or any kind of inquiries! We have provided an email address and a contact form as well.
Please note for any press/business inquiries, we encourage you contact us via email so we could serve you as thoroughly as possible.
Privacy & Safety
Your payment information (bank accounts, credit card numbers, etc). is never stored or sold/distributed to third-parties. We automatically collect your general location (city or country) and site duration/activity for SEO and data analysis purposes. On our social media, your age, general location, browsing time and gender is also collected for data analysis.
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Once a transaction is processed, an automatic receipt, shipping notification and feedback invitation are sent to your email address. We only record your email address for necessary notification and purchase history purposes. We never distribute/sell your information to third parties. Unless you have signed up for our newsletter, after ordering we will never send you promotional and marketing emails.
Wholesale Inquiries
Wholesale inquiries are welcome. We would love to hear your ideas! You may contact us via live chat, phone or email; however we recommend sending an email as it allows us to provide as information as comprehensive as possible. Line sheets, lookbooks, and sell sheets are all ready for your viewing. Please note, we do not provide wholesale orders of custom scarves. Looking forward to a great collaboration!
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Contact us for a PayPal transfer or e-transfer request. Please note we do not accept cheques.